Emotional Intelligence (EQ)
|Unit Standard ID:||252031|
|Unit Standard Title:||Apply the principles and concepts of emotional intelligence to the management of self and others|
|Qualification:||National Certificate: Generic Management|
|Programme:||Certificate in General Management & Leadership|
|Purpose:||This Unit Standard is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.|
The qualifying learner is capable of:
1.) Demonstrating knowledge and understanding of the principles and concepts of emotional intelligence in respect of life and work relations.
2.) Analysing the role of emotional intelligence in interpersonal and intrapersonal relationships in life and work situations.
3.) Analysing the impact of emotional intelligence on life and work interactions ping.
4.) Evaluating own level of emotional intelligence in order to determine development areas.
|Entry Requirements:||Learners accessing this qualification will have demonstrated competence against the standards in the National Certificate in Marketing, Marketing Communication or Marketing Research or Marketing Management or Customer Management or equivalent at NQF Level 4.|
|Course Objectives:||1.) The learner is able to identify and solve problems in which responses show that responsible decisions using critical and creative thinking have been made in relation to the multi-dimensional complexities of emotional intelligence. |
2.) The learner is able to work as a member of a team in improving the emotional intelligence in life and work situations.
3.) The learner is able to organise and manage him/herself and his/her activities responsibly and effectively applying the principles of emotional intelligence in life and work situations.
4.) The learner is able to collect, organise and critically evaluate information in applying this information in relation to emotional intelligence in life and work situations.
5.) The learner is able to communicate effectively using visual, mathematics and language skills in the modes of oral and/or written presentations in relation to emotional intelligence.
6.) The learner is able to demonstrate an understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation in applying knowledge of and insight into emotional intelligence to self and others.