Problem Solving (Conflict Resolution)
|Name:||Problem Solving (Conflict Resolution)|
|Unit Standard ID:||242817|
|Unit Standard Title:||Solve problems, make decisions and implement solutions|
|Qualification:||National Certificate: Generic Management|
|Programme:||Certificate in General Management & Leadership|
|Purpose:||This Unit Standard is intended for junior managers of organisations. The Unit Standard specifies the knowledge and skills required to solve problems and make decisions. |
The qualifying learner is capable of:
1.) Defining a problem.
2.) Investigating the problem.
3.) Generating problem solutions.
4.) Implementing problem solution.
5.) Evaluating the effectiveness of the solution.
|Entry Requirements:||Learners accessing this unit standard should be competent in Communication and Mathematical Literacy at NQF Level 3.|
|Course Objectives:||1.) Work effectively with others as a member of an organisation by obtaining stakeholder involvement in generating solutions to problems. |
2.) Organise and manage him/her self and his/her activities responsibly and effectively in using the criteria for selection of optimum solution.
3.) Collect, analyse, organise, and critically evaluate information to ensure accurate problem definition.