|Unit Standard ID:||252027|
|Unit Standard Title:||Devise and apply strategies to establish and maintain workplace relationships|
|Module:||Leadership, Change Management & Workplace Relationships|
|Qualification:||National Certificate: Generic Management|
|Programme:||Certificate in General Management & Leadership|
|Purpose:||This Unit Standard is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them. |
The qualifying learner is capable of:
1.) Liaising and networking with internal and external stakeholders.
2.) Devising and applying a strategy to establish constructive relationships with team members in a unit.
3.) Devising and applying a strategy to establish constructive relationships with managers.
4.) Identifying and minimising personal conflict in the workplace.
|Entry Requirements:||It is assumed that learners are competent in: |
Communication at NQF Level 4.
Mathematical Literacy at NQF Level 4.
Computer Literacy at NQF Level 4.
|Course Objectives:||1.) Identify and solve problems using critical and creative thinking processes in working towards establishing constructive relationships. |
2.) Work effectively with others as a member of a team, group, organisation or community to promote harmonious working relationships.
3.) Organise and manage oneself and one`s activities responsibly in interaction with internal and external stakeholders.
4.) Collect, analyse, organise and critically evaluate information in order to develop appropriate strategies for improving relationships with internal and external stakeholders.
5.) Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion in communicating with team members, and with managers in the unit and in the entity.
6.) Use science and technology effectively and critically, showing responsibility to the environment and health of others, in using information technology in a unit.
7.) Demonstrate an understanding of the world as a set of interrelated systems by recognising that challenges in terms of establishing relationships do not exist in isolation and affect work in a unit and an entity.
8.) Articipate as responsible citizens in the life of local, national and global communities in the establishment of work relationships.
Be culturally and aesthetically sensitive across a range of contexts during interactions with internal and external stakeholders.